Refund & Cancellation Policy

1. Overview

At Ale Global Solutions, we strive to provide high-quality services and products. This policy outlines the terms for refunds and cancellations for our digital services and export transactions.

2. Digital Services (Web Development, Marketing, etc.)

• Cancellation: You may cancel a service contract within 48 hours of signing by providing written notice. After this period, cancellation may incur fees based on work already completed.
• Refunds: Refunds for digital services are evaluated on a case-by-case basis. If we have not started work, a full refund is available. If work has commenced, the refund will be prorated based on the percentage of completion.

3. Export Division (Physical Goods)

• Order Cancellation: Orders may be cancelled before shipment for a full refund. Once the goods have been shipped, cancellation is not possible, but you may be eligible for a return (see below).
• Returns & Refunds: If you receive damaged or incorrect goods, you must notify us within 7 days of delivery. We will arrange return shipping and issue a full refund or replacement upon receipt and inspection of the returned items.
• Non-returnable Items: Custom-made or perishable items are not eligible for return unless faulty.

4. How to Request a Refund or Cancellation

To initiate a refund or cancellation, please contact us at refunds@aleglobalsolutions.com or call +1 (555) 123-4567 with your order/invoice number and reason for the request.

5. Processing Time

Approved refunds will be processed within 7-10 business days to the original method of payment.

6. Contact

For any questions regarding this policy, reach out to contact@aleglobalsolutions.com.